Terms and Conditions

Terms and Conditions of the Service


§ 1. Definitions 

Terms used in these Terms and Conditions mean:

  • Service – the website operated at the link: https://www.krakowtogether.com
  • Administrator / Service Provider – the company under the name: Arkadiusz Gluziński Krakowtogether.Com with its registered office in Kraków, ul. Józefa Dietla 75, 31-050 Kraków, NIP: 6793218434; REGON: 389178676.
  • Privacy Policy – information on how the Service Provider processes personal data, available on the Service at the link:  https://www.krakowtogether.com
  • Terms and Conditions – these terms and conditions of the Service.
  • User – a natural person, legal person or organizational unit without legal personality that uses the Service.


§ 2. Introductory Provisions

 These Terms and Conditions define the rules for the provision of electronic services by the Service Provider via the Service.


§ 3. Electronic Services

  1. The Service Provider provides Users with free electronic services referred to in these Terms and Conditions.
  2. To use the e-services, the User should read the provisions of these Terms and Conditions.
  3. Technical requirements necessary for using the electronic services include: constant Internet access, a correctly configured web browser accepting Cookie files (Microsoft Internet Explorer 8.0 or higher, Mozilla Firefox 3.0 or higher, Opera 9.0 or higher, Google Chrome 6 or higher), and enabled cookie support.
  4. The User may not use the electronic services in a manner inconsistent with their nature and purpose, in a manner leading to the commission of an offense, for sending spam or unlawful content, or in violation of the law and good practices.
  5. The Service Provider ensures continuous access to the electronic services, which may, however, be limited in the event of failures, maintenance, modernization or repair work, force majeure, or third-party actions.
  6. The Service Provider is not liable for the consequences of interruptions in access to electronic services, unless the damage was caused intentionally.


§ 4. Display of Content on the Service

  1. The Service Provider provides an electronic service consisting of the publication of informational, advertising, or promotional content regarding the business activity conducted by the Service Provider.
  2. The published content may include in particular: descriptions of excursions carried out by the Service Provider, information on the sale of services, information about promotions, contact details, company register data, and other materials related to the conducted business activity.
  3. The published content is clearly marked as originating from the Service Provider and has an informational or promotional character.
  4. The Service Provider bears full responsibility for the compliance of the published content with the factual state, universally binding legal provisions, and good practices.
  5. The User acknowledges that the content published by the Service Provider on the Service does not constitute an offer within the meaning of the Civil Code, unless explicitly stated otherwise.
  6. The service is provided free of charge and is available until the content is removed by the Service Provider.
  7. The Service Provider holds the economic copyrights to the content published on the Service, including in particular photographs, visualizations, plans, and designs, as well as other content constituting works within the meaning of the Act of February 4, 1994, on Copyright and Related Rights - unless explicitly stipulated otherwise.
  8. All content presented on the Service, i.e., photos, graphics, visualizations, plans, projects, etc., is for illustrative purposes only.
  9. Creating frames (so-called iFrames) around the Service website without the prior written consent of the Service Provider is prohibited.
  10. Consent to place hyperlinks (links) to the Service on external websites requires prior contact via email with the Service Provider, unless the link is posted by an entity that is a search engine or information portal, and the link itself does not mislead recipients.


§ 5. Contact with the Service Provider

  1. The Service Provider provides its contact details on the Service to enable Users to establish contact.
  2. The Service Provider provides a contact form on the Service to enable Users to establish contact.
  3. Users, before establishing contact with the Service Provider using the contact details provided on the Service, should read the Privacy Policy.


§ 6. Reviews

  1. The Service Provider publishes third-party reviews on the Service regarding its business activity.
  2. The reviews published on the Service come from the following portals: Google, Tripadvisor, Facebook, GetYourGuide, Viator, Civitatis.
  3. Each review contains an indication of the source from which it originates.
  4. Each review is generally subjective in nature and expresses the author's subjective belief about the Service Provider's services.
  5. The Service Provider does not verify whether the reviews were compiled by actual users who used the services of the Service Provider.
  6. The Service Provider reserves the right to refuse publication of a review under the following circumstances: a) when the review is contrary to the law or good practices, in particular if it incites hatred, contains pornographic content and content commonly considered vulgar, promotes violence, or offends religious feelings; b) when the review violates any rights of third parties, including rights related to the protection of copyrights and related rights, industrial property rights, trade secrets, or related to confidentiality obligations; c) when the review contains personal data, contact details, or other contact information enabling direct identification or direct contact with the author or another person; d) when the review contains links to other websites, in particular competing websites, online stores, e-commerce platforms, etc.; e) when the review contains promotional content or other commercial content; f) when the review does not concern the Service Provider; g) when the review is an example of spam.


§ 7. Purchase of Services

  1. The Service Provider enables the conclusion of service sales contracts at a distance via the Service.
  2. To purchase services, the User selects the service, the date of its performance (from among the dates indicated by the Service Provider as available), and specifies the number and age of tour participants.
  3. In the purchase form, the User is obliged to provide their first name, last name, email address, and telephone number.
  4. The Service Provider provides the option to pay for the ordered service by payment card. The currency of payment is PLN.
  5. The conclusion of the contract occurs upon confirmation of order placement by the User and successful payment via the provided payment gateway.
  6. After making the payment, the User receives a confirmation of contract conclusion along with an order summary to the email address provided in the form.
  7. The prices of services given on the Service are gross prices.


§ 7a. Withdrawal from a Distance Contract

  1. A User who is a consumer (and a natural person concluding a contract directly related to their business activity, when it appears from the content of this contract that it does not have a professional character for that person) generally has the right to withdraw from a distance contract without giving any reason and without incurring costs within 14 days from the date of contract conclusion.
  2. The right to withdraw from a distance contract does not apply to the consumer in respect of contracts for the provision of services relating to accommodation, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision (in accordance with Article 38(1)(12) of the Consumer Rights Act).
  3. If the service is to be performed – at the express request of the User – before the expiry of the 14-day withdrawal period, the User placing the order acknowledges and agrees that upon full performance of the service by the Service Provider, they lose the right to withdraw from the contract.
  4. The declaration of withdrawal from the contract (in cases where this right applies) may be submitted in any form, in particular electronically to the Service Provider's email address or in writing to the address of its registered office. Sending the statement before its expiry is sufficient to meet the deadline.
  5. In the event of effective withdrawal from the contract, the Service Provider shall refund all payments received to the User promptly, no later than within 14 days from the date of receipt of the withdrawal statement. The refund of payments is made using the same method of payment used by the User, unless the User has explicitly agreed to a different solution and this does not involve any additional costs for them.


§ 8. Duration of the Agreement

  1. The agreement for the provision of electronic services expires upon leaving the website – in the case of electronic services related to browsing the Service.
  2. The agreement for the provision of electronic services expires upon receiving a response to the inquiry – in the case of electronic services related to the contact form.
  3. The agreement for the provision of electronic services expires upon making payment for the order – in the case of electronic services related to the purchase of services offered by the Service Provider.


§ 9. Complaints

  1. A complaint (in all matters related to the functioning of the Service) may be submitted by the User in any way, while the Service Provider recommends submitting complaints by email.
  2. The complaint should, if possible, contain a concise description of the situation and the User's requests or suggestions, as well as their data enabling identification and contact (in order to transmit a response to the complaint).
  3. The response to the complaint will be provided within 14 days from the date of receipt of the complaint by the Service Provider.


§ 10. Out-of-Court Dispute Resolution for Consumers

  1. Detailed information regarding the possibility for a User who is a consumer to use out-of-court complaint handling and redress methods and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Inspectorates, and under the following Office of Competition and Consumer Protection (UOKiK) website addresses: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.
  2. A User who is a consumer has the following options to use out-of-court complaint handling and redress methods:
  • applying to a permanent consumer arbitration court referred to in Article 37 of the Trade Inspection Act of December 15, 2000, with a request to resolve a dispute arising from the concluded Sales Agreement;
  • applying to the provincial trade inspector in accordance with Article 36 of the Trade Inspection Act of December 15, 2000, with a request to initiate mediation proceedings for the amicable settlement of a dispute;
  • obtaining free assistance from a poviat (municipal) consumer ombudsman or social organization;
  • using the European Union's ODR online platform enabling the submission of complaints and claims related to the contract, located at: http://ec.europa.eu/consumers/odr/.


§ 11. Liability of the Parties

  1. The liability of the Service Provider towards Users who are consumers for non-performance or improper performance of electronic services is governed by the relevant provisions of civil law and consumer law, therefore the provisions of this paragraph do not apply to such Users.
  2. With the liability limitations provided for in other provisions of the Terms and Conditions, with respect to electronic services, the Service Provider is not liable for:
  • improper provision of electronic services for reasons lying with the User or a third party;
  • the effects of unauthorized interference in the website belonging to the Service Provider or teleinformation systems by the User or third parties;
  • loss of data saved in the teleinformation systems of the Service Provider through the fault of the User or a third party independent of the Service Provider;
  • failure by the User or another person to follow the instructions and recommendations of the Service Provider;
  • lack of access to Services through the fault of the User;
  • failure by the User to comply with the provisions of these Terms and Conditions;
  • use of Services by the User in violation of the law;
  • providing incomplete, untrue, or inconsistent personal data, including contact details;
  • the effects of force majeure.
  1. The Service Provider is not liable for third-party technology providers.


§ 12. Personal Data

 Information regarding the processing of personal data of Users who are natural persons has been described in the Privacy Policy.


§ 13. Final Provisions

  1. The Service Provider reserves the right to introduce changes to the Terms and Conditions for important reasons, such as changes in legal regulations – to the extent that these changes affect the acquired rights of Users.
  2. Changes are published on the website https://www.krakowtogether.com . The effective date of changes will not be shorter than 14 days from the date of their announcement.
  3. These Terms and Conditions shall enter into force on 14.08.2026.